Intermediate
About the program
Key Topics Customer Service and Interaction Etiquette Private and VIP Banking Protocol Professional Non-Verbal Communication and Body Language Digital Etiquette and Official Business Correspondence Workplace Ethics and Professional Conduct in Banking
Learning outcomes
- Learning Outcomes
- By the end of this program, participants will be able to:
- Apply the highest standards of etiquette and professionalism in daily interactions with various client segments.
- Master VIP protocol and deliver premium, high-level banking services.
- Utilize effective body language to create a strong positive first impression and build client trust.
- Draft and manage official business correspondence and digital communications adhering to corporate etiquette.
- Handle challenging situations and client objections with composure and professionalism that protect the bank's reputation
Who should attend
- Target Audience
- Customer Service and Front Office Staff in banks and financial institutions.
- Relationship Managers for VIP and Private Banking.
- Receptionists and Front-Desk Personnel responsible for first impressions.
- Public Relations and Corporate Communications Teams.
- New Banking Professionals seeking to master business etiquette and protocol skills.
Curriculum & schedule
-
1
Day 1
· 10:00–15:00 UTC
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