Verification policy

Individuals working or specialised in banking and finance, and licensed or legally registered institutions and businesses, provided the profile is complete and published.

• Not verified: a published profile without checks. • Basic verification: email, mobile number and profile details have been checked. • Verified: an identity document, licence or employer has been reviewed by the verification team.

Individuals: a valid identity document, optionally with proof of employer or professional certificates. Institutions and businesses: the commercial register or licence and proof of the representative's authority. PDF and image files up to 10 MB each are accepted.

You submit the request from your profile; an authorised verification officer reviews it and may ask for more information. You are notified of approval, a request for more information, or rejection with the reason.

The badge stays valid while the details remain accurate. We may ask for re-verification when the name, employer, licence or document changes or expires.

The badge is removed if the details prove inaccurate, a licence expires or the code of conduct is breached, and the profile owner is told why.

You can object to a rejection or badge removal within 14 days through the "Contact us" page, quoting the reference number.

Impersonating a person or organisation, or using a name or logo without authority, is prohibited. An impersonating profile is suspended as soon as this is confirmed, and the rightful owner can report it through the "Contact us" page.