Frequently asked questions

How do I create a new account?

Choose "Create account" at the top of the page, pick your account type and complete the three steps: account details, country and language, then consents. We email you a 6-digit code to activate the account.

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I did not receive the verification code. What should I do?

Check your spam folder, then press "Send a new code" on the verification page. The code is valid for 10 minutes.

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How do I reset my password?

On the login page choose "Forgot your password?" and enter your email. If it is registered, we send you a link to choose a new password.

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Can I log in with my mobile number?

Yes, you can log in with your email or the mobile number saved in your account.

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Is there a free plan?

No. All Musrefy accounts are paid subscriptions; the benefits and quotas included in each plan are part of its value.

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What can visitors see without an account?

Visitors can browse lists, search, About pages and policies freely, and open five detail pages in total (such as a profile or a country page). After that they are asked to create an account and choose a membership.

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Why should I verify my account?

Verification adds a trust badge to your profile, increases the confidence of institutions and employers, and is required for some services such as applying for opportunities.

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Which documents does an institution need for verification?

A commercial register or licence, and authorisation of the account representative. Institution and business accounts are coming soon.

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Which payment methods are available?

Available payment methods for each country will be announced when subscriptions launch. Prices are in US dollars and exclude taxes unless stated otherwise.

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Who can see my phone number and email?

Contact details are shown only according to your account privacy settings and are never made public without your consent.

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How do I protect my account?

Turn on two-factor authentication on the "Security & sessions" page, keep your recovery codes safe and review your signed-in devices regularly.

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How do I contact the Musrefy team?

On the "Contact us" page choose the topic of your message and send it; you will receive a tracking number.

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