Institutional Excellence Award

Evaluation

100% automatic, from the data and evidence you submit

Minimum score to win

75 / 100

Measurement period

The full financial year 2025 (or the latest financial year completed before nominations open); growth is measured against financial year 2024

Who can apply

• A licensed financial institution or a public body working in the financial and banking sector
• Operating for at least 3 years before the start of the measurement period
• No material regulatory or judicial sanction against the entity during the measurement period
• The nomination is for the institution as a whole

Indicators and weights

1. External excellence model assessment

   Result of the latest external assessment in the last three years under EFQM or a recognised government or national excellence model

   25%
   Show points and evidenceHide

   Points

   • Top level (500+ EFQM points or winning the main national excellence award)100
   • 400–499 points or winning a sub-category of a national award75
   • 300–399 points or a certificate of recognition50
   • Below 300 points or a commitment-to-excellence certificate20
   • No external assessment0

   Evidence

   Assessment report or certificate from the assessor, with its date

2. Strategic plan KPI achievement

   Share of the 2025 key performance indicators in the plan that met or exceeded their target, where the indicators and targets were board-approved before 1 January 2025; an indicator added, or whose target was revised, during the year counts as not met

   15%
   Show points and evidenceHide

   Points

   • 90 – < 100 % 100
   • 75 – < 90 % 80
   • 60 – < 75 % 50
   • 0 – < 60 % 20

   Evidence

   The 2025 plan approved before the year began and the board-approved performance report listing each indicator, its target and its result

3. Employee engagement

   Engagement or job satisfaction score in an annual survey answered by at least 60% of employees using a standard instrument

   15%
   Show points and evidenceHide

   Points

   • 80 – < 100 % 100
   • 70 – < 80 % 80
   • 60 – < 70 % 50
   • 0 – < 60 % 20

   Evidence

   Survey report with participation rate, instrument and the party that ran it

4. Customer satisfaction

   Share of satisfied or very satisfied customers in a survey of at least 400 respondents run independently or under a published method

   15%
   Show points and evidenceHide

   Points

   • 90 – < 100 % 100
   • 80 – < 90 % 80
   • 70 – < 80 % 50
   • 0 – < 70 % 20

   Evidence

   Survey report with sample size, method and the party that ran it

5. Voluntary staff turnover

   Employees who resigned voluntarily in the year as a percentage of average headcount

   10%
   Show points and evidenceHide

   Points

   • ≥ 15 % 10
   • 10 – < 15 % 40
   • 5 – < 10 % 70
   • 0 – < 5 % 100

   Evidence

   Certified HR report with headcount and resignations

6. Training hours per employee

   Total completed and documented training hours in the year divided by average headcount

   10%
   Show points and evidenceHide

   Points

   • ≥ 40 hours 100
   • 25 – < 40 hours 80
   • 10 – < 25 hours 50
   • 0 – < 10 hours 20

   Evidence

   Learning management system report or certified training register

7. Certified management systems

   Number of valid management system certificates from an accredited body: ISO 9001, ISO/IEC 27001, ISO 22301, ISO 37001, ISO 14001, ISO 10002, ISO 45001, ISO/IEC 20000

   10%
   Show points and evidenceHide

   Points

   • 5 – < 8 count 100
   • 3 – < 5 count 70
   • 1 – < 3 count 40
   • 0 – < 1 count 0

   Evidence

   Copies of valid certificates with their scope and expiry date

Each indicator gives 0 to 100 points; its share of the total is its weight. Ties are decided by the indicators listed first in the scorecard; payment or package never affects the score.

1. Done

   Nominations open

   26 October 2026 · 13:10

2. Upcoming

   Nominations close

   27 November 2026 · 01:10

3. Upcoming

   Judging starts

   27 November 2026 · 01:11

4. Upcoming

   Judging ends

   4 December 2026 · 13:00

5. Upcoming

   Results announced

   4 December 2026 · 13:10

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